Contact Us

Contact Us - Official Support, Inquiries & Corporate Directory

Have a question, feedback, technical bug to report, or a business partnership inquiry? The Loki team is here to help you.

At Loki, accessible at loki.mom, we pride ourselves on delivering responsive, transparent, and user-centric communication across all facets of our platform. Whether you are an everyday player seeking help with a game glitch, a parent with questions regarding site safety, an independent game developer wishing to publish your HTML5 creation, an advertiser seeking high-visibility sponsorships, or a legal representative requiring copyright information, our dedicated team is at your service.

We treat every message with the utmost care and attention. Our customer support representatives and technical specialists strive to respond to all legitimate inquiries within 24 to 48 business hours (Monday through Friday, excluding statutory holidays).

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1. Comprehensive Departmental Directory

To ensure your request is routed directly to the appropriate team specialist without unnecessary delay, please review our specialized departmental email contacts:

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2. Direct Contact Form (Send an Instant Message)

You can send an immediate message directly to our centralized administrative inbox using the secure form below. Please provide accurate details so our team can follow up effectively.

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3. Step-by-Step Guide for Reporting Game Glitches & Technical Bugs

We continuously monitor our games to ensure optimal performance, but occasional software bugs can occur due to variations in operating systems, browser versions, and hardware acceleration drivers. To help our engineering team troubleshoot and deploy a fix as swiftly as possible, please include the following diagnostic information when submitting a bug report:

1. Exact Game URL & Title: Provide the exact link from your browser's address bar (e.g. https://loki.mom/g/flamit).
2. Device & Hardware Type: Mention if you are playing on a Windows PC, Mac, Chromebook, iPhone, iPad, or Android phone/tablet.
3. Browser Software & Version: State whether you are using Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, or another browser.
4. Step-by-Step Description of the Error: Explain what you were doing when the issue occurred. Did the game fail to start initially? Did the game audio cut out? Did a specific level freeze upon loading?
5. Browser Developer Console Errors (Optional): If you are comfortable using browser tools, pressing F12 or right-clicking and choosing 'Inspect' allows you to view the 'Console' tab. Mentioning any red error messages displayed there helps us resolve issues with pinpoint precision.

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4. Criteria & Guidelines for Game Developer Submissions

Loki proudly welcomes game submissions from passionate creators, independent studios, and established game publishers. To ensure an expedited review and seamless deployment process, please verify that your game satisfies our standard publishing criteria:

• Open Web Technology: Games must be built using modern web standards such as HTML5, WebGL, or WebAssembly (Wasm). We do not accept games requiring external downloads, native executables (.exe/.apk), or obsolete third-party plugins.
• Responsive Display & Sizing: Games must support responsive scaling, adapting gracefully to standard widescreen 16:9 displays, portrait mobile orientations, or responsive fullscreen modes.
• Intuitive Control Mechanisms: Clearly explain gameplay controls on the game's start screen or tutorial. Titles intended for mobile devices must support smooth touchscreen gestures.
• Intellectual Property & Licensing: You must be the original creator, exclusive copyright owner, or authorized commercial distributor of the submitted title. Submissions containing unauthorized copyrighted assets or trademarks will be declined.
• Fast Asset Delivery: Game files should be optimized for quick broadband and mobile network loading, ideally under 25MB for casual titles.

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5. Corporate Headquarters, Global Hours & Operational Commitments

Our operations are structured to support players and business partners across multiple international time zones:

• Organization / Brand: Loki
• Official Website: loki.mom
• Primary Contact Email: support@loki.mom
• Operating Schedule: Monday – Friday, 9:00 AM – 6:00 PM (UTC). Our technical server monitoring and critical security response infrastructure operate 24 hours a day, 7 days a week, 365 days a year.
• Global Infrastructure: We maintain cloud edge nodes across North America, Western Europe, and Asia-Pacific to deliver fast gaming to players worldwide.

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6. Frequently Asked Questions Regarding Support & Inquiries (FAQ)

Q1: Are all games on Loki truly 100% free to play?

A: Yes! Every game on Loki is entirely free of charge. We never charge subscription fees, membership dues, or hidden access charges. Our platform is completely supported by standard non-intrusive digital advertisements.

Q2: Do I have to create an account or provide personal details to play?

A: No. We believe in instant entertainment without friction. You can play any game in our entire library immediately as a guest without creating an account or providing an email address.

Q3: How do I save my game progress if I close my browser?

A: Most HTML5 games on our platform automatically store your progress, high scores, and unlocked levels directly in your browser's secure HTML5 LocalStorage. As long as you do not clear your browser cache or use private browsing mode, your save state will be waiting for you upon your return.

Q4: Can I suggest a game for Loki to add?

A: Yes! We love player recommendations. Simply drop us an email at support@loki.mom with the game title and developer info, and our curation team will do their best to bring it to the platform.

Thank you for playing on Loki. We look forward to connecting with you!

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7. Accessibility Accommodations, Player Inclusivity & Communication Standards

At Loki, we are committed to making digital gaming accessible, inclusive, and enjoyable for individuals of all abilities and technical proficiencies. If you experience visual impairments, hearing difficulties, motor limitations, or cognitive accessibility challenges while navigating our portal or engaging with any of our featured games, our dedicated Accessibility Liaison is prepared to assist you.

We actively strive to adhere to the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) across our platform framework. If you require informational materials in an alternative format, need assistance navigating with screen readers (such as JAWS, NVDA, or VoiceOver), or wish to recommend accessibility improvements for specific HTML5 game titles, please mention 'Accessibility Accommodation Request' in the subject line of your email to support@loki.mom.

Furthermore, our support representatives are trained to handle inquiries with patience, clarity, and thoroughness. We avoid robotic, boilerplate responses and instead prioritize human-centered, thoughtful solutions tailored to your unique device configuration and circumstances. We welcome constructive dialogue from educators, parents, developers, and accessibility advocates to continually improve our platform's universal usability.